FAQ

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  • What to wear?

    Telwater is an operational factory therefore, closed-in-footwear is mandatory.

    We recommend you wear comfortable clothes to walk in.

    Protective equipment will be provided including: Safety Glasses; high visibility vests; and earplugs.

    Audio sets will be provided to assist in hearing the live guide during the tour.

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  • What to bring?

    Please no cameras; Photography is not permitted at any time throughout the factory tour;.

    There is no area for storing valuable goods; please leave any valuables at home.

    Please note, due to the presence of welding and excessive noise, some parts of the factory may not be appropriate for small children.

    The factory is not air-conditioned; we recommend you bring drinking water.

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  • How long is the factory tour?

    The factory tour will run for approximately one hour. Please arrive 15 minutes before your booking to allow time to sign-in and for a short safety brief.

  • Is there parking available?

    There is onsite parking available and local bus and train services nearby.

  • How do I cancel or change my booking date?

    To cancel your booking, please click on the optional ‘Cancel’ link in your booking confirmation email.
    To reschedule your booking date and or time, you will need to ‘Cancel’ your current tour date/time and re-book for your preferred date.

  • How do I get here?

    The Telwater Factory is located in the Gold Coast Marine Precinct at 53 Waterway Drive, Coomera (behind Dreamworld).

    From Brisbane: Apprx. 45 minutes
    Take exit 54 towards COOMERA from the Pacific Motorway/M1

    From Surfers Paradise: Apprx. 30 minutes
    Take exit 57-HOPE ISLAND Rd-Tamborine-Oxenford Road for State Route 4 from the Pacific Motorway/M1


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